Privacy Policy

Privacy Policy

Contact Information
If, after reviewing this policy, you have any questions, need further information about our privacy practices, or wish to file a complaint, please contact us by email at Oliviaandharper.

Collection of Personal Data
This privacy statement outlines how we collect, use, and disclose your personal data when you visit our website or make a purchase. "Personal data" refers to any information that can identify a person. Below are detailed descriptions of the types of personal data we collect and why:

I - Device Information

  • Purpose of Collection: We collect information automatically about your device to properly load the website and conduct analyses of website usage behavior to optimize our website.
  • Source of Collection: This information is collected when you visit our website through the use of cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purposes: This information may be shared with our processor, Shopify.
  • Collected Personal Data: Browser version, IP address, time zone, cookie information, visited pages, search terms, and your interaction with the website.

II - Order Information

  • Purpose of Collection: We collect the necessary information to process your purchases, including the delivery of products or services, payment processing, shipping organization, issuing invoices and order confirmations, communication with you, screening orders for risk or fraud, and providing product or service-related information or advertising based on your preferences.
  • Source of Collection: This information is collected directly from you.
  • Disclosure for Business Purposes: This information may be shared with our processor, Shopify.
  • Collected Personal Data: Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

III - Customer Service Information

  • Purpose of Collection: We collect this information to provide customer service.
  • Source of Collection: This information is collected directly from you.

Minors

Our website is not intended for individuals under 13 years old. We do not intentionally collect personal information from children. If you are a guardian and believe that your child has provided us with personal information, please contact us at the address provided above to request deletion.

Disclosure of Personal Data

We share your personal data with service providers to assist us in delivering our services and fulfilling our contracts with you, as described above. For example:

  • We use Shopify to manage our online store. You can learn more about how Shopify handles your personal data in their privacy policy.
  • We may also share your personal data to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other legal requests for information, or protect our rights in other ways.

Use of Advertising

As described above, we use your personal data to offer targeted advertising or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the website. You can find more information about how Google uses your personal data in their privacy policy. You can also opt-out of Google Analytics here.
  • We share information about your use of the website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our ad partners and, in some cases, through the use of cookies or similar technologies (for which, depending on your location, you may need to consent).
  • We use Shopify Audiences to target ads on other websites to buyers who have purchased from other Shopify merchants and may be interested in our offerings. We also share information about your use of the website, your purchases, and the email address associated with your purchases with Shopify Audiences so that other Shopify merchants can offer you deals that may be of interest to you.

For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") educational page via this link.

You can opt out of targeted advertising by:

  • FACEBOOK
  • GOOGLE
  • BING

Use of Personal Data

At Oliviaandharper, we use your personal data to provide our services, such as offering products for sale, processing payments, ensuring shipping and fulfillment of your order, and informing you about new products, services, and offers.

Legal Basis

Under the General Data Protection Regulation ("GDPR"), if you are based in the European Economic Area ("EEA"), we process your personal data on the following legal grounds:

  • Your consent;
  • The performance of a contract between you and the website;
  • Compliance with our legal obligations;
  • Protection of your vital interests;
  • Performance of a task carried out in the public interest;
  • Pursuit of our legitimate interests, provided they do not override your fundamental rights and freedoms.

Retention

When you place an order through the website, we retain your personal data for administrative purposes unless you request that we delete this information. For more information on your right to request data deletion, see the section "Your Rights" below.

We value your privacy and the information you provide us in connection with our SMS marketing service. We use this information to send you text notifications (e.g., for your order, including reminders for abandoned carts), text marketing offers, and transactional texts, including requests to review our products.

Our website uses cookies to track which items you add to your cart, including when you leave the checkout process. This information is used to determine when cart reminder messages should be sent via SMS.

Sale of Personal Data

Our website does not sell personal data, as defined by the California Consumer Privacy Act of 2018 ("CCPA").

Your Rights

GDPR
If you reside in the EEA, you have the right to access the personal data we hold about you, transfer it to a new service, and request that your personal data be corrected, updated, or deleted. To exercise these rights, please contact us using the contact details provided above.

Your personal data will first be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with GDPR requirements, please refer to Shopify's GDPR Whitepaper.

CCPA
If you live in California, you have the right to access the personal data we hold about you (also known as the "Right to Know"), transfer it to a new service, and request that your personal data be corrected, updated, or deleted.

If you wish to designate an authorized agent to submit such requests on your behalf, please contact us using the details provided above.

Cookies

A cookie is a small piece of information downloaded onto your computer or device when you visit our website. At Oliviaandharper, we use different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region settings). This eliminates the need to re-enter this information each time you return to the site or move from page to page. Cookies also provide us with information on how people use the website, such as whether it's their first visit or if they are a returning visitor.

We use cookies to optimize your experience on our website and to provide our services.

Do Not Track
Please note: Since there is no consistent industry-wide definition of how to respond to "Do Not Track" signals, we do not alter our data collection and use practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to file a complaint, please contact us by email or post using the contact information provided under "Contact."

If you are not satisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority. You may contact your local data protection authority or our supervisory authority.